Frequently Asked Questions

Check the full model name in the product title and compatibility table: Quest 3S, Quest 3, Quest 2, or Quest Pro. Headset-mounted accessories are especially model-specific. If uncertain, send support a photo of your headset and controller.

Some controller accessories may fit both, but facial interfaces, head straps, and shell-mounted items can differ. Never assume compatibility unless both models are listed.

Only products marked dock-friendly should remain installed during charging. Other grips may need to be removed so the charging contacts can connect.

X-SUPER HOME is an independent accessories brand. Products described as compatible with Meta Quest are not manufactured, endorsed, or sponsored by Meta unless explicitly stated.

Start with the problem that most often ends or interrupts a session: pressure, sweat, short battery life, unstable aim, or poor grip. Our accessory finder helps narrow the choice.

We ship to supported destinations shown at checkout. Available methods, final shipping cost, duties, and estimated delivery depend on the destination.

Orders are normally prepared within the processing window shown at checkout or in the shipping confirmation. Weekends, public holidays, preorders, and address verification may add time.

Open the shipping confirmation email and select the tracking link, or use our Track Order page. Tracking may take 24–72 hours to show the first carrier scan.

Carriers sometimes miss intermediate scans, especially during handover between international and local partners. Allow 72 hours after dispatch; contact us if there is still no movement.

Contact support as soon as possible with the order number. We can only change or cancel an order before fulfillment begins.

Taxes and duties depend on destination and checkout method. Any amount collected by Shopify is shown before payment; local authorities may collect additional charges where applicable.

Contact support immediately. Once a package has been handed to the carrier, an address change may not be possible and reshipping costs can apply.

Yes, if it blocks a sensor, moves the controller to a different angle, or is fitted incorrectly. Keep sensors visible and recalibrate inside the game after installation.

Check that each controller is seated in the correct left/right mount, then use the game’s gunstock, club, or controller calibration. Recalibrate after changing the accessory position.

Secure, but not painful. Balance the headset before tightening. If you feel pressure around the cheeks, forehead, or nose, stop and adjust the strap or interface.

Extend both arms slowly before starting. Check walls, ceiling, furniture, pets, and people. Use the Meta boundary system and begin with controlled movements.

Check the product page media and packaging first. If you need help, contact support with the product name, headset model, and a photo of the current setup.

Eligible products may be returned within 30 days under our published refund policy. Keep all parts, accessories, and original packaging until you have confirmed fit.

Contact support promptly with the order number and clear photos of the package, shipping label, product, and missing or damaged area. Do not discard packaging before the case is reviewed.

Return shipping responsibility depends on the reason for return and the current refund policy. Support will confirm the correct return address and instructions before you send anything.

After an approved return is received and inspected, the refund is issued to the original payment method. Your bank or payment provider may need additional business days to post it.

Contact support before returning the item. If the required version is available, we will explain the most practical return or replacement route.

Follow the product-specific care instructions. In general, remove the accessory first, hand-clean with mild soap and cool water, rinse well, and air-dry completely before reinstalling.

Follow Meta’s age guidance and the game’s requirements. Children should be supervised, use a clear play area, and avoid heavy, long, or fast-swinging accessories that they cannot control safely.

Inspect them before active sessions and after any drop or impact. Tighten by hand as instructed; stop using the product if a part is cracked, loose, or no longer locks securely.