Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 3-5 business days to be delivered to you and we ship within 2 business days.
• International orders take 5-7 business days to be delivered via UPS, DHL, 4PX or Epacket and we ship within same 2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $39 will have free shipping.
• Orders under $39 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can purchase on our website as a guest. However, it’s always advisable to have an account for your shopping.

It allows you to:

a. Check the status of your current order and the order history;

b. Contact Customer Service for general assistance;

c. Check your shipping and payment information;

d. Add an item to “My cart” so that you can purchase it in the future.

e. Manage your coupons

It is convenient for a registered member to make orders and access some features of the Website. Please register with updated personal information including your name, address, and a valid email address, and please ensure the information provided is accurate and up to date.S dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email service@xsuperhome.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

"In case if you have forgotten your password, simply click on “Forgot my password”, and enter your email account. The automated system will send you an email immediately. Follow the instruction and you could reset your password."

 You will receive an email confirmation containing the Order Number and details of your purchase.